Haunted Planet Studios Limited (a company incorporated in Ireland with registered number 482259] ("we", “our” and “us”) are committed to protecting and respecting your privacy in relation to your use of our applications, games and other Licensed Application operated by us (the “Licensed Application”).
1. WHAT INFORMATION DO WE COLLECT ABOUT YOU?
1.1. We collect personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us. You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.
1.2. Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information including the following:
1.2.1. contact information including your name, postal address, telephone number and email address
1.2.2. personal preferences including opinions, interests, hobbies, product wish lists, language preferences, and marketing consent; and
1.2.3. financial information and transaction information including products purchased, method of payment, amount paid, and credit or debit card number.
1.3. Non-personal information does not identify you as an individual. For example, we may collect certain non-personal data when you visit our Licensed Application, such as your Internet Protocol address, the type and version of browser you are using or the referring URL; or we may collect and summarise customer information in a non-personal, aggregate format for statistical and research purposes.
2. HOW DO WE COLLECT INFORMATION FROM YOU?
2.1. When you register for a Licensed Application, whether directly or indirectly, we may request you to provide us with the following information, which we will collect and store:
a) your age or birthday
b) your first and last names
c) your e-mail address
d) a password and other information that helps us confirm that it is you accessing your account.
2.2. When you use a Licensed Application, whether directly or indirectly, we may collect and store the following information:
a) How you used the Licensed Application
b) Your physical location as you used the Licensed Application
c) Photographs which you have taken when using the Licensed Application
d) Such other information as we may deem of use for the purpose of analysing general use patterns of the Licensed Application.
2.3. From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
3. HOW DO WE USE YOUR PERSONAL INFORMATION?
3.1. The primary reason we collect personal information from you is to provide you with a better interactive experience. We will typically use this information for the following:
a) To register you on any Licensed Application;
b) To allow you use any Licensed Application, including playing any game;
c) To administer Licensed Application and to resolve technical problems;
d) To customise your experience of using the Licensed Application;
e) To improve game play and Licensed Application functionality;
f) To provide technical support and respond to user inquiries;
g) To prevent fraud or potentially illegal activities;
i) To notify you of improvements and changes to Licensed Application;
j) To rank players on their achievements and to display those achievements to all users;
k) To encourage input and feedback from you to improve our products and services;
l) To collect fees; and
m) To analyse trends and user traffic and gather statistical information.
3.2. We also use your personal information for other, secondary reasons, including:
a) Customer service;
b) To administer a loyalty program, including but not limited to tracking and analysing your purchases and preferences to better understand your product and service needs and eligibility;
c) To facilitate your acceptance of offers made by our third party marketing partners;
d) To tailor our online content based on your preferences;
e) To measure and improve the effectiveness of our Licensed Application or our marketing endeavours;
f) To offer and promote additional products and services we offer;
h) As otherwise provided or required by law.
4. DO WE SHARE YOUR INFORMATION?
4.2. If you accept an offer from any of our third party marketing partners, we will share your information with that specific third party, in accordance with the terms of the offer. If you have previously requested that your personal information not be shared with third parties, but then later consent by accepting a third party marketing offer available through one of our Licensed Application, we will share your contact and billing information with that specific third party, in accordance with the terms of the offer.
4.5. We have taken precautions to prevent the fraudulent use of your information on our Licensed Application. We have adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
4.8. We may disclose your information as permitted or required by law or to comply with any legal process, as well as to protect and defend our rights and/or that of our customers.
5. HOW DO WE PROTECT YOUR INFORMATION?
5.1. The file containing your personal information will be stored on our servers and will only be accessible to our employees and those of our agents and service providers who require it in the course of their duties. We take appropriate steps to protect your personal information. We maintain appropriate safeguards and current security standards to protect your personal information against unauthorised access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; electronic data is stored behind secured encryption access; we use technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
5.2. Although we cannot take responsibility for any theft, misuse, unauthorised disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences.
6. HOW CAN YOU VERIFY YOUR INFORMATION?
6.1. You may check your information to verify, update, or correct it, and to have any obsolete information removed. You can ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading “Contacting Us”.
6.2. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given access to your personal information subject to a fee of €6.35, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.
6.3. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us as indicated below under the heading “Contacting Us”.
7. WHEN IS YOUR INFORMATION REMOVED?
7.1. We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.
8. LINKS TO THIRD PARTY WEBSITES
8.1. Our Licensed Application may contain links that permit you to link to other websites or Internet resources. When you click on one of those links you are connecting to another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites before you submit any personal information to them.
9. CONTACTING US
9.1. If you have any questions, concerns or complaints about the privacy practices of our organisation please contact us at [email protected]. We will respond to your request or investigate your concern as quickly as we can, but no later than 40 days from the date of receipt of your query.
9.2. Please remember that email sent over the Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. We are not responsible for any transmission by you of any personal information over the Internet.
10.1. WE, OUR DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES, SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES, INCLUDING WITHOUT LIMITATION, REASONABLE LEGAL FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY STATEMENT AND YOUR CONSENTS.